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Technical Support Specialist

1 week ago

Greenwich, Connecticut, United States Apex Systems Full time
Job Overview
A high-level technical support role is available for a skilled Desktop Support Technician. The successful candidate will be responsible for the installation, repair, and maintenance of microcomputers and peripheral equipment. This is an excellent opportunity to develop your skills in troubleshooting and resolving complex technical issues.

Key Responsibilities
- Installs, repairs, and maintains computer hardware and associated peripherals
- Troubleshoots reported problems methodically and efficiently
- Collaborates with customers on problem investigation and resolution
- Documents problems and resolutions accurately within the Remedy Help Desk System

Requirements
- Knowledgeable of predominant operating systems including Windows 7, Windows 10, and above, as well as Mac OS
- Familiarity with Internet Explorer and Office Suite applications
- Ability to diagnose and resolve problems by distinguishing between local hardware, application, and network problems

Benefits
- Competitive hourly rate of $22-27
- Opportunity for career development and advancement
- Comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans

About Us
Ape Systems is a world-class IT services company that serves thousands of clients across the globe. We value innovation, collaboration, and continuous learning.