Program Manager

3 weeks ago

Captain Cook, Hawaii, United States The Salvation Army USA Western Territory Full time
Job Summary

The Program Manager (PM) of the Kona Safe House Program is a full-time, exempt position responsible for the overall management of the program. The PM maintains the program's contractual and licensing requirements, facility standards, and ensures the safety of residents. The PM is also responsible for recruiting, training, and developing staff members, as well as collaborating with other agencies and resources within the community.

Essential Qualifications
  • BA degree in human services or related field with five years of experience in providing residential services.
  • Two years of experience in personnel management and proposal or grant writing.
  • Valid TB clearance and physical exam.
  • Valid First Aid and CPR certification.
  • Valid Hawaii Driver's license and valid no-fault insurance.
  • Successful background clearances, including FBI & Hawaii State Criminal; DHS Child Abuse neglect; Motor vehicle records.
Essential Functions
  • Overall management of the Safe House residential services.
  • Plans, organizes, directs, coordinates, and manages multiple contracts and program sites for the implementation of residential services.
  • Direct supervision of all residential staff in the performance of their duties and work schedules.
  • Manage all contracts to meet requirements, including meeting outcomes as required by the various funding sources.
  • Overall case supervision of clients served, ensuring youth treatment plans are continually reviewed and goals/objectives met on a timely manner.
  • Orientate/train/evaluate program and volunteer staff in residential program activities and curriculum.
  • Develop operational procedures for the residential programs in accordance with contract requirements.
  • Provide monthly and quarterly reports to the Executive Director and funding agencies regarding clients served and services provided.
  • Assist the administration in presenting the program to the community and maintaining productive relationships with all client-related agencies, community resources, and programs.
Other Functions
  • Performs other duties as assigned.
Skills and Personal Qualities
  • Willing to accept and implement The Salvation Army philosophy.
  • Sound judgment, dependability, understanding, firm, caring, organized, high energy.
  • Liaison with and knowledge of public service agencies and other community agencies.
Mental Demands
  • Work under stressful conditions.
  • Interact with others with courtesy and tact.
  • Relate to a wide range of people and situations, including youth, parents, agency workers, police, school personnel, etc.
  • Work within an interdisciplinary team concept; participate in staff training and growth groups.
  • Manage and prioritize multiple projects in an organized and efficient manner.
  • Respond to crisis situations in a calm and effective manner.
  • Complete projects on schedule.
  • Maintain confidentiality.
  • Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends.
Physical Demands

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching, and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds; traveling by airplane.

Communication Demands

The position requires talking to co-workers, clients, vendors; requires written communication to and from co-workers, clients, vendors; talking on the telephones; requires responding to written or verbal requests of co-workers, clients, and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies.

Skills/Technical Knowledge
  • Prioritize multiple work tasks to meet tight deadlines.
Equipment Needs
  • Use office equipment such as computers, photocopiers, scanners, calculators, etc.
Description of Work Environment

Most work will be indoors at Family Intervention Services. Attendance at trainings, both in Hawaii and on the mainland, may be required.

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