Customer Service Representative

6 days ago


Bristol, Virginia, United States Hard Rock International (USA), Inc. Full time
Job Overview

The Hard Rock Casino Bristol is seeking a Customer Service Representative - Food and Beverage to deliver exceptional dining experiences for our guests. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.


Key Responsibilities
  • Create a positive atmosphere that encourages guests to return to our establishment; build and maintain excellent guest relations and mentor team members to provide superior service.
  • Participate in all aspects of service, including running food from expo to table, pre-bussing, clearing tables, resetting tables, pouring water, and serving beverages.
  • Engage with guests by describing each dish as it's served, highlighting notable ingredients and answering questions.
  • Provide exceptional customer service, handle difficult situations professionally, and work harmoniously with colleagues.
  • Maintain a clean and organized appearance, adhering to sanitation and safety standards.
  • Anticipate and meet guest needs promptly.
  • Perform inventory management and other duties as assigned.
  • Receive and polish clean china, silverware, and glassware from the dishwasher.
  • Deliver food efficiently from the kitchen to guests as instructed by management and chefs.
  • Assist with special events and parties, performing tasks such as carving, cooking, setup, and teardown.
  • Prepare and serve non-alcoholic beverages, including soda, juice, tea, coffee, and espresso drinks.
  • Work predictably and regularly.
  • Clean and sanitize workspaces and public areas.

Requirements
  • 1 year of experience in the food and beverage industry, or related education on a year-for-year basis.
  • Must obtain and maintain necessary licenses and certifications per Federal, State, and Virginia Lottery regulations.
  • Pass a background check and drug screening.
  • Be at least 21 years old.
  • Work flexible shifts, including holidays and weekends.
  • Hold a valid food handlers certification.

Preferred Skills
  • Excellent menu knowledge.
  • Strong multitasking and prioritizing abilities.
  • Knowledge of table service procedures and etiquette.
  • Superior customer service and hospitality skills.

$45,000 - $55,000 per annum (estimated salary range)



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