Dining Room Ambassador
2 weeks ago
Job Summary: We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Great Wolf Resorts. As a key member of our dining team, you will be responsible for providing exceptional guest service and ensuring a memorable dining experience for our guests.
Key Responsibilities:
- Guest Greeting and Seating: Welcome guests and escort them to their assigned dining area, ensuring a warm and inviting atmosphere.
- Table Management: Monitor table availability and manage the wait list as needed to minimize guest wait times.
- Communication and Promotion: Inform guests of promotions and notify them of their assigned server to ensure a seamless dining experience.
- Team Collaboration: Work closely with the dining room staff to set and clear tables, replenish water, and serve beverages as needed.
Requirements and Qualifications:
- Flexibility: Must be flexible regarding scheduling based on business demands, including nights, weekends, and holidays as needed.
- Background Check and Drug Screen: Successful completion of a criminal background check and drug screen is required.
Preferred Qualifications and Traits:
- Previous Experience: Previous host and/or restaurant front-of-house experience is highly desirable.
- Communication Skills: Strong communication skills are essential for effective guest interaction and team collaboration.
- Teamwork and Professionalism: Proven teamwork and a professional image that inspires trust and confidence are essential for success in this role.
Physical Requirements:
- Lifting and Mobility: Able to lift up to 30 lbs. and bend, stretch, and twist as needed.
- Standing and Prolonged Activity: Able to stand for long periods of time and engage in prolonged activity.
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