Customer Service Team Lead

7 days ago


Randolph, New Jersey, United States Mr. Handyman International, LLC Full time

About the Role

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  • We are seeking a highly organized and customer-focused professional to lead our scheduling and customer communication efforts.">
  • This is an excellent opportunity for someone who enjoys managing multiple priorities, communicating effectively with customers and team members, and staying up-to-date on industry trends.">
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Key Responsibilities

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  • Manage inbound and outbound customer communications to ensure timely and effective issue resolution.">
  • Organize work schedules for our Service Professionals to maximize productivity and efficiency.">
  • Develop and implement strategies to improve customer satisfaction and loyalty.">
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Requirements

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  • 3+ years of experience in customer-facing roles, preferably in a scheduling or operations capacity.">
  • Excellent communication, organizational, and problem-solving skills.">
  • Ability to work independently and as part of a team.">
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What We Offer

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  • A competitive salary range of $55,000 - $65,000 per year, depending on experience.">
  • A comprehensive benefits package, including medical, dental, and vision coverage.">
  • Ongoing training and development opportunities to enhance your skills and career growth.">


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