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Retail Operations Leader

2 months ago

Naples, Maine, United States Dunkin' Full time
Join Our Team at NGP Management Dunkin'
Enjoy a 5-day work week with early departures on most days.
We offer competitive insurance options and a 401k matching program.

At NGP Management, we are committed to being the preferred employer at Dunkin' by fostering a culture that embodies our core values: growth, relationships, caring, and integrity.

These principles are not just statements; they are the foundation of our daily actions and decisions.

Key Responsibilities as a Retail Operations Leader:

Growth:
- Recruit, train, and nurture your team members.
- Provide constructive feedback and guidance as necessary.
- Enhance customer satisfaction by actively seeking input and following through on feedback.
- Establish sales targets, monitor performance, and celebrate achievements.
- We prioritize internal promotions, supporting your career advancement with us.

Relationships:
- Foster a customer-centric atmosphere in your store, ensuring Dunkin' is a highlight of our guests' day.
- Lead by example, demonstrating integrity, honesty, and respect in all interactions.
- Build a strong rapport with your District Manager and Store Director through open communication.

We provide comprehensive training at our corporate office to equip you for success in your role.


Caring:
- Uphold a safe, secure, and healthy store environment by adhering to safety and sanitation protocols.
- Deliver exceptional service to every customer and inspire your team to do the same.
- Collaborate with team members to support their professional development.
- Address customer concerns with empathy and effectiveness.

Integrity:
- Comply with safety, sanitation, and legal regulations; maintain cleanliness in your store.
- Analyze financial performance to identify opportunities for growth and improvement.
- Collaborate with your District Manager to address any operational challenges.

Your role is crucial to our success, and you have the potential to earn monthly bonuses in addition to your base salary.

Qualifications:
- Strong communication skills with guests.
- Basic mathematical skills.
- Understanding of financial management principles.
- Experience in restaurant, retail, or supervisory roles.
- Minimum age of 18 years.
- High school diploma or equivalent.

About NGP Management:
Founded in 1980, NGP Management has expanded from a single Dunkin' location to operating 118 stores across multiple states, employing over 2000 individuals.

As a member of The NGP Management Team, you will be part of a franchisee network of Dunkin' Donuts, operating independently from Dunkin' Brands, Inc. All applications and information submitted will be directed solely to the franchisee, who will be your employer.

Franchisees are independent business owners responsible for their own employees and benefit programs, which may vary.

The Dunkin' trademarks, logos, and designs are the property of DD IP Holder LLC and are used under license.