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Technical Support Specialist

2 months ago

Ashland, Wisconsin, United States Northwood Technical College Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Northwood Technical College. As a Technical Support Specialist, you will be responsible for providing technical assistance to students and staff, troubleshooting computer systems, and implementing policies and procedures to ensure the smooth operation of our computing environment.

Key Responsibilities:

  • Provide technical support to students and staff via phone, email, and in-person
  • Troubleshoot computer systems, software, and hardware issues
  • Implement policies and procedures to ensure the security and integrity of our computing environment
  • Collaborate with the Service Desk Technician III to ensure seamless support to our customers
  • Stay up-to-date with new and emerging technologies to provide the best possible support to our customers

Requirements:

  • Associates degree (or two years post-secondary education) in a related field or equivalent
  • Two years of related work experience
  • Ability to communicate effectively both written and verbally
  • Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
  • Ability to contribute to a team environment while maintaining positivity and professionalism

Benefits:

  • Medical, Dental, Vision
  • Health Savings Account/Flexible Spending Account
  • Long Term/Short Term Disability
  • Life Insurance
  • Wisconsin Retirement System
  • 403(b)/457(b) Retirement Savings
  • Paid Holidays
  • Paid Leave

How to Apply:

Please submit your application online at https://www.northwoodtech.edu/about/employment.