Service Advisor

4 weeks ago


Belleville, Illinois, United States Auffenberg Dealer Group Full time
About the Role

We are seeking a highly organized and friendly Service Advisor to own our customers' experience in the service lane. As a key member of our team, you will be the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service.

Key Responsibilities
  • Oversee the flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
What We Offer
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Full Supplemental Insurance Menu
  • FSA (Flexible Spending Account)
  • Paid Time Off
  • 401K w/Match
  • Cardinals, Blues, Fox, Muny, Ballpark Village Tickets
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with customers
  • Professional, well-groomed personal appearance
  • Clean driving record
  • Willingness to submit to a pre-employment background check and drug screen

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