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Customer Service Representative

2 months ago

Poteau, Oklahoma, United States CNG Holdings Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at CNG Holdings, Inc. As a financial services leader, we strive to make a difference in our customers' lives and the communities we serve.

Key Responsibilities:

  • Provide exceptional customer service and ensure outstanding customer experience.
  • Present all options for products and services to customers that meet their needs.
  • Escalate issues to the store manager, District Director of Operations, and corporate office if unable to resolve the issue directly with the customer.
  • Answer telephone inquiries and respond to customer applications, requests, or other issues.
  • Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations and store operating procedures.
  • Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
  • Interact with customers using active listening skills to confirm or clarify information and diffuse customer complaints.
  • Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, and other cash handling requirements.
  • Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
  • Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
  • Comply with federal and state regulations and Company policies and procedures.
  • Complete compliance trainings and quarterly I Agree timely.

Requirements:

  • High school diploma, GED, or equivalent experience.
  • 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
  • Strong customer service, active listening, and verbal and written communication skills.
  • Proficient in Microsoft Office programs.
  • Ability to multitask, prioritize, and work in an autonomous environment.
  • Must have own personal reliable transportation in compliance with published policy and procedure.
  • Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused.

Physical Demands:

  • Call center/retail/office environment.
  • Extensive cash handling.
  • Extended phone usage.
  • Long periods of standing.
  • Extended viewing of computer screens and typing.
  • Must be able to lift up to 50lbs, with or without reasonable accommodations.

Travel/Attendance:

  • Must be able to travel to all stores within the assigned district with personal vehicle.
  • May be asked to travel to neighboring districts.
  • May require overnight travel.
  • Must work assigned shifts as scheduled.