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Fusion Supply Chain Leadership
2 weeks ago
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We strive to create a culture where everyone can succeed. Our teams operate in a fast-paced environment, troubleshooting service incidents, both independently and in collaboration with Product Development and Cloud Operations teams.
Job Summary
This position requires a seasoned leader who can drive the growth and success of our Fusion Supply Chain Cloud Support. You will lead the entire business unit, meeting strategic, operational performance, utilization, quality, and budgetary objectives. This role involves managing global teams, working directly with customers, and helping manage service delivery on escalated issues.
Main Responsibilities
- Recruit, train, coach, appraise, manage performance, and retain top talent within Oracle SCM Cloud
- Work closely with other Fusion Cloud support teams in the US, India, and Romania, to manage a flawless service delivery to our global clientele
- Participate in projects that enhance the quality or efficiency of technical support delivery and work hand-in-hand with Oracle Development and Cloud Operations for fixing Software and Cloud infrastructure issues
Requirements
- Eight or more years of hands-on experience in software development, implementation, or technical support & services delivery
- Six or more years of management experience in a fast-paced Application Development or support environment preferred
Preferred Skills and Qualifications
- Past experience in functional ERP and SCM Applications, middleware, and/or cloud support services preferred
- Functional skills in Supply Chain / Procurement / Manufacturing / Warehousing / Transportation applications – Order to Cash, Procure to Pay, Ideation to Commercialization, Plan to Build etc.
- Technical skills in areas such as Middleware, web servers, ADF, IDE, Java, XML, SQL
Benefits
We offer a comprehensive benefits package including medical, dental, and vision insurance, short-term disability and long-term disability, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, flexible vacation, 11 paid holidays, employee stock purchase plan, financial planning and group legal.
