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Healthcare Customer Service Representative

2 months ago

Akron, Ohio, United States Cleveland Clinic Full time

About Cleveland Clinic:
Cleveland Clinic is a renowned healthcare institution dedicated to providing exceptional patient care and advancing medical research and technology.

Position Overview:
As a Patient Service Specialist, you will play a crucial role in delivering comprehensive and proactive customer service to our patients and visitors throughout their experience in our facilities.

Key Responsibilities:
- Manage a variety of patient inquiries, including appointment scheduling, registration, and general assistance.
- Ensure a positive first impression for patients and visitors, contributing to an efficient and welcoming environment.
- Investigate and resolve patient issues using established service models to enhance the patient experience.
- Perform essential administrative tasks such as patient registration, insurance verification, and appointment management, adhering to organizational standards.

Qualifications:
- High School Diploma or GED required.
- Minimum of two years of experience in patient registration, scheduling, or customer service roles.
- Strong communication and organizational skills, with a commitment to providing high-quality service.

Work Environment:
This role requires the ability to operate in a fast-paced setting, engaging with a diverse patient population while maintaining a professional demeanor.

Benefits:
Cleveland Clinic offers a supportive work environment with resources for professional growth, comprehensive benefits, and a commitment to employee well-being.