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Retail Team Lead

2 months ago


Marquand, Missouri, United States GetGo Caf + Market Full time

Job Summary

As a GetGo Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant shopping, purchasing and food services in addition to guidance and coaching Team Members. You will help our store run like clockwork. In this role, you will be on the fast track to store leadership coaching, supervising and leading the team in addition to, and often on behalf of, the Store Leader.

Key Responsibilities

  • Maintain a Safe and Efficient Work Environment
    • Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.
  • Exceed Customer and Team Member Expectations
    • Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders.
  • Cultivate a Fast, Friendly Culture
    • Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers.
  • Oversee Team Member Training and Development
    • Oversee new Team Member training and ensure that all Team Members are working in the most efficient and effective way. Getting our customers in, out, and on their way is our top priority.
  • Provide Leadership and Guidance
    • Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well.
  • Ensure Food Safety and Quality
    • Ensure all Team Members maintain proper food-handling certifications.
  • Monitor Competitor Pricing and Operations
    • Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive.
  • Rapidly Correct Equipment Issues
    • Rapidly correct any equipment issues.
  • Be Flexible and Adaptable
    • Focus on flexibility, being ready to lead the team at the registers at one moment, and then step in as a GoGetter at the next.
  • Perform Multiple Roles as Needed
    • Perform duties as GoGetter, Kitchen GoGetter and/or WetGoGetter as needed.
  • Assist with Store Operations
    • Assist Store Leader with scheduling, adjustments, merchandising, and promotional activities.
  • Provide Excellent Customer Service
    • Be the face of the store at our registers, ringing customers quickly and with a smile, and coaching your team to do the same.
  • Nurture an Inclusive Work Environment
    • Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice.

Compensation

$17.50 per hour