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Customer Service Professional

1 week ago

Novi, Michigan, United States Malinda Mims - State Farm Agent Full time

At Malinda Mims - State Farm Agent, we're seeking a dedicated Customer Service Representative to join our team. This role offers an exciting opportunity to enhance your career while working alongside a collaborative and mission-driven team.

In this position, you will play a pivotal role in creating exceptional client experiences and providing outstanding service to our valued clients. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.

We offer a supportive environment where collaboration and camaraderie are key. You'll work with a talented team that inspires and motivates one another to achieve greatness.

This is more than just a job—it's an opportunity to hone your customer service skills and gain valuable experience in the insurance industry. The knowledge and expertise you acquire here will pave the way for future opportunities.

Your responsibilities will include:

  • Customer relationship management
  • Providing prompt, accurate, and friendly customer service
  • Educating customers about insurance options using a customer-focused, needs-based review process
  • Collaborating with other agent team members to promote business development

To succeed in this role, you'll need:

  • Enthusiasm, reliability, and dedication to customer service
  • The ability to focus and obtain necessary insurance licensing
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • A proactive approach to problem-solving

Beyond the rewards of a rewarding career, you'll enjoy:

  • Hourly pay plus commission/bonus
  • Growth potential/opportunity for advancement within our office
  • Paid time off (vacation and personal/sick days)
  • Paid on-the-job continuous training
  • Valuable career-building experience
  • Compensation: $19.00 - $23.00 per hour plus bonus