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Field Operations Supervisor
2 months ago
Position Summary
The Field Operations Supervisor is essential in assisting the District and Customer Service Managers with everyday activities. This position is responsible for ensuring that all field personnel within the designated district fulfill their duties effectively. Key responsibilities encompass safety adherence, customer relations, logistical management, inventory oversight, and scheduling.
Core Responsibilities
- Operational Oversight:
- Manage the daily functions of the propane distribution center.
- Organize delivery timelines and oversee routing to guarantee prompt service.
- Track and manage stock levels, placing orders as necessary.
- Ensure that all machinery and vehicles are well-maintained and functional.
Safety and Regulatory Compliance:
- Guarantee adherence to all relevant federal, state, and local laws concerning propane management and distribution.
- Establish and uphold safety protocols and practices.
- Conduct routine safety briefings and training for personnel.
- Investigate and document any safety-related incidents or breaches.
Staff Management:
- Oversee, mentor, and assess facility personnel, including drivers, technicians, and administrative staff.
- Develop and manage work schedules to ensure adequate staffing for all shifts.
- Address and resolve employee concerns and disputes.
- Foster a positive workplace atmosphere and enhance team spirit.
Customer Engagement:
- Address customer inquiries, complaints, and service requests promptly and professionally.
- Ensure exceptional customer satisfaction through effective service and communication.
- Build and maintain relationships with key clients and stakeholders.
Financial Oversight:
- Assist in formulating and managing the budget for the facility.
- Monitor expenditures to ensure cost-efficient operations.
- Prepare and review operational reports, providing suggestions for enhancements.
Logistical Management:
- Coordinate logistics for propane distribution, liaising with suppliers and vendors.
- Optimize delivery routes to enhance efficiency and minimize costs.
- Maintain accurate records of deliveries and inventory.
Qualifications:
- Education: High school diploma or equivalent; a bachelor’s degree in business management or a related field is preferred.
- Experience: 3-5 years in propane distribution or a similar industry, with at least 2 years in a supervisory capacity.
- Certifications: Relevant safety and handling certifications as mandated by law.
- Skills:
- Strong leadership and management capabilities.
- Excellent communication and interpersonal skills.
- Proficient in logistics and inventory oversight.
- Familiarity with safety regulations and compliance standards.
- Adept at resolving customer service challenges.
- Strong problem-solving and decision-making abilities.
Physical and Working Conditions
The characteristics of the work environment described are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be available to enable individuals with disabilities to perform essential functions.
While fulfilling the responsibilities of this position, the employee is expected to:
- Maintain daily on-site attendance;
- Engage in prolonged periods of standing and walking;
- Work in various environmental conditions, including exposure to outdoor weather and hazardous materials;
- Lift and move heavy objects (up to 50 lbs);
- Transport, lift, and/or move items weighing up to 15 pounds;
- Navigate large areas;
- Stoop, kneel, crouch, or reach into confined spaces;
- Communicate effectively in both verbal and written forms;
- Work in an office setting;
- Meet specific vision requirements including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus;
- Experience a moderate noise level in the work environment.
About DCC Propane:
DCC Propane, LLC, a division of DCC plc, has been serving communities for over 70 years, providing propane for residential, agricultural, commercial, and industrial applications, along with water conditioning services since 1962. We are in a phase of growth and currently have a dedicated team of over 900 professionals operating across 29 states under various strong regional brands. Our business thrives on a family-oriented culture with a steadfast commitment to world-class safety standards and customer service, complemented by competitive compensation and benefits.
We are committed to supporting our employees, ensuring they have the resources necessary to excel in their roles. Our team members are the cornerstone of DCC Propane's success, and we strive to provide a best-in-class benefits package that includes Medical, Vision, and Dental plans for employees and their families, supplemental insurance options, a 401(k) retirement plan with company matching, and Paid Time Off along with holidays.
Scope of Role
Direct Reports: 1
Total Organization Employees: ~ 900
# States: 21
# Markets: 9
# Operating Districts: ~ 39
This job description is intended to provide a general overview of the responsibilities and expectations associated with this position. It is not an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions related to the role. As business needs evolve, the essential functions of this position may also change.
DCC Propane is an equal opportunity employer. We value diversity and inclusion within our organization and do not discriminate based on race, color, religion, age, national origin, gender, gender identity, sexual orientation, marital status, veteran status, military status, or disability status.