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Patient Financial Advisor
2 months ago
About Us
Since our inception in 1942, Ochsner Health System has remained steadfast in our mission to serve, heal, lead, educate, and innovate. Our achievements are a testament to the commitment of our dedicated team members who strive to make a difference in the lives of our patients.
Role Overview
The Patient Financial Advisor plays a crucial role in assisting patients with their billing inquiries in a professional and supportive environment. This position is vital in ensuring that patients receive the best possible experience through accurate and timely assistance.
Key Responsibilities
- Reviewing all elements of patient bills to ensure clarity and accuracy.
- Collecting payments for upcoming procedures and managing past due balances.
- Exploring alternative options for benefit coverage related to medical and pharmaceutical services.
- Securing necessary authorizations for procedures.
- Establishing payment arrangements to facilitate patient financial responsibilities.
- Providing coverage at various locations as needed.
Qualifications
Education:
- Required: High School diploma or equivalent.
- Preferred: Bachelor's degree.
Experience:
- Required: Minimum of 1 year in customer service, healthcare, or office settings.
- Preferred: Previous experience in healthcare billing, collections, or customer service.
Knowledge, Skills, and Abilities:
- Proficient in computer skills necessary for data entry and retrieval.
- Strong verbal and written communication skills, with the ability to convey information clearly to various audiences.
- Familiarity with Windows applications (Word, Excel, PowerPoint) and relevant software.
- Excellent interpersonal skills and the ability to manage multiple tasks effectively.
- Capability to maintain professionalism in high-pressure situations.
- Ability to work independently and make informed decisions.
- Reliable transportation may be required for travel to different facilities.
Job Duties:
- Provide courteous and accurate assistance to patients regarding their accounts through various communication methods.
- Act as a liaison between patients, providers, and external departments to ensure proper charge application and resolution of discrepancies.
- Ensure timely authorizations and provide accurate estimates for upcoming procedures.
- Educate patients on financial responsibilities and available assistance options.
- Deliver exceptional service to maintain high levels of patient satisfaction.
Compliance and Safety:
Remain informed about current laws, regulations, and standards relevant to the role, ensuring compliance at all times. This position may involve exposure to communicable diseases and hazardous materials typical in a healthcare environment.
Equal Opportunity Employer:
Ochsner Health System is committed to equal employment opportunities and maintaining a workplace free from discrimination. We welcome all qualified applicants to apply.
