Software Support Engineer Professional
3 weeks ago
Job Overview: Talent Leverage, an enterprise SaaS company based in Westminster, CO, is seeking a highly skilled Enterprise Software Support Engineer to join our growing team. This role offers exceptional opportunities for career advancement within the organization.
About the Job: As an Enterprise Software Support Engineer, you will be responsible for resolving complex technical issues independently or working with our developers to resolve issues. You will use MS SQL to trace complex stored procedures and communicate clearly with customers throughout the incident resolution life cycle.
Key Responsibilities:
- Determine root cause analysis and resolution or request escalation when required
- Work directly with developers to resolve complex problems
- Communicate clearly with customers and set expectations throughout the incident resolution life cycle
- Document issues, symptoms, and findings from research through Zoho Desk
- Create knowledge base articles for commonly recurring issues
- Assist customers create custom reports
- Test functionality of new and existing software alongside our QA team
- Build and foster long-term relationships with our customers
- Owning incidents reported by customers and ensuring problems are resolved within established SLA's
Salary Range: $65,000 - $85,000 per year, depending on experience
Required Qualifications:
- Strong verbal and written communication with a customer-friendly attitude
- Understanding of web and mobile applications utilizing backend databases
- Strong analytical and troubleshooting capabilities for complex problems
- Demonstrated proficiency with MS SQL including the ability to trace complex stored procedures
- Proficiency with reporting tools such as Jasper, Microsoft PowerBI and/or Crystal Reports
- Proficiency in trouble-shooting complex technical issues
- An inquisitive personality and eager to learn new technologies
- Must be a fast learner and be very detail-oriented
- Excellent time management skills
- Ability to lead by example
Benefits: 401k, Unlimited PTO, Medical, Dental, Vision
Location: Westminster, CO, USA
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