Night Auditor

1 week ago

Schaumburg, Illinois, United States Atira Hotels Full time
Job Description

Atira Hotels is seeking a skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for providing exceptional customer service, managing reservations, and maintaining professional relationships with guests.

Key Responsibilities:

  • Reservation Management:
    • Process reservations via phone, fax, and mail.
    • Enter reservations into the computer system and provide additional information.
    • Verify pricing, discounts, and billing information, and notify customers of room features and availability.
    • Maintain reservation files and resolve related problems.
  • Customer Service:
    • Check in and out guests efficiently.
    • Process customer payments and post applicable charges.
    • Inform customers of credit holds and conduct customer surveys.
    • Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
    • Keep customers informed of company policies, procedures, and account statuses.
  • Professional Relations:
    • Maintain the company's professional reputation by providing superior customer service.
    • Assist and support area personnel as needed.
    • Coordinate with the Accounting Department regarding customer credit status.
    • Keep management informed of area activities and significant problems.
    • Attend and participate in meetings as required.
    • Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.

Qualifications:

  • Education/Certification: High school graduate or equivalent.
  • Experience: Customer service and data entry experience preferred.
  • Skills/Abilities:
    • Excellent communication and public relations skills.
    • Well organized and attentive to detail.
    • Willingness to assist others.
    • Strong typing abilities and proficiency with PC, calculator, and office equipment.

Benefits:

  • Accident, critical medical supplement insurance
  • Dental Insurance
  • Employee assistance program
  • Employee hotel room discount
  • Health insurance
  • Health savings account
  • Holiday pay
  • Life insurance
  • Long-term disability
  • Paid time off
  • Paid training
  • Professional development assistance
  • Vision insurance

Atira Hotels is a dynamic and innovative company that values diversity, equity, and inclusion. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.

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