Supervisor - Shipping/Receiving & Web (Full-time)

3 weeks ago

Orlando, Florida, United States Barnes & Noble Education, Inc. Full time
Job Summary

Barnes & Noble College is seeking a highly skilled and customer-focused Supervisor to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our shipping and receiving department, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Examine shipments and compare with records to verify accuracy
  • Ensure all incoming and outgoing online orders and returns are handled promptly and tracked thoroughly
  • Record shipment data, determine space requirements, and position shipments for reporting, accounting, and record-keeping purposes
  • Assist in the fulfillment of customers' online orders, resolve customer service questions, and escalate problems to the management team when necessary
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
  • Correspond with established representatives to rectify problems, such as damages or shortages
  • Pack, seal, label, or affix postage to prepare materials for shipping
  • Assist with the maintenance of the website catalog
  • Use hand tools, power tools, online shipping services, or postage meters
  • Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members
  • Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects
Requirements
  • 2+ years' experience in a retail setting or in e-commerce preferred
  • High school diploma/GED required
  • Outstanding customer service skills to match customers to products that meet their needs
  • High attention to detail and strong time management skills
  • Intermediate reading, writing, accounting, and computer skills required
  • Experience with online ordering systems preferred
  • Strong interpersonal, communication, and problem-solving skills
  • Ability to work a flexible schedule including evenings, weekends, and holidays
About Us

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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