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Retail Sales Associate Position

1 week ago

Shelby, Michigan, United States Kohl's Part time

As a key member of our team, you will deliver exceptional customer service in point of sale and customer service processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.

  • You will engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment.
  • You will accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service.
  • You will meet or exceed individual goals (e.g., credit, loyalty).
  • You will support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
  • You will support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl's brand standards.
  • You will participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).

All associate roles at Kohl's are responsible for:

  • Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
  • Exercising good judgment and discernment when making decisions; taking appropriate partners as needed.
  • Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues.
  • Accomplishing multiple tasks within established timeframes.
  • Following company policies, procedures, standards and guidelines.
  • Maintaining adherence to company safety policies for the safety of all associates and customers.
  • Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel.
  • Other responsibilities as assigned.

We value individuals who possess excellent communication skills, strong attention to detail, and flexibility to work varying schedules.

The ideal candidate will have basic math and reading skills, legible handwriting, and basic computer operation. The ability to lift up to 50 lbs frequently and occasionally over 50 lbs with a two person lift is also required.