Guest Advocate

About Target
As a Fortune 50 company with over 400,000 team members worldwide, Target is a leading retailer in America. Our purpose is to help all families discover the joy of everyday life. We care for our communities and invest in the places we live, work, and play. We prioritize relationships, fuel growth opportunities, and succeed as one Target team.

Job Summary
We are seeking a Small Format Team Member to join our team. As a Small Format Team Member, you will be responsible for creating a welcoming experience for our guests, observing their needs, and engaging with them in a genuine way. You will be knowledgeable about our tools, products, and services to solve issues and improve the guest experience. You will also work in all departments to ensure the sales floor is full, zoned, and in stock for guests.

Key Responsibilities
• Create a welcoming experience for guests by authentically greeting them and observing their needs.
• Engage with guests in a genuine way, including asking questions to better understand their specific needs.
• Be knowledgeable about our tools, products, and services to solve issues and improve the guest experience.
• Work in all departments to ensure the sales floor is full, zoned, and in stock for guests.
• Help guests as you complete workload with minimal guest disruption.
• Support execution of major transitions and ISM.
• Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable), and attending to spills throughout the store as needed.

Requirements
We are looking for a team member who is welcoming and helpful, can learn and adapt to current technology needs, and can work both independently and with a team. You should be able to resolve guest questions quickly on the spot and have attention to detail and follow a multi-step process. You should also be able to accurately handle cash register operations, climb up and down ladders, scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds. A flexible work schedule, including nights, weekends, and holidays, and regular attendance are necessary.