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Retail Sales Associate Full Time
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at BJ's Wholesale Club. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, maintaining a safe and positive environment, and ensuring a seamless shopping experience for our members.
Key Responsibilities
- Deliver superior customer service, including greeting, assisting, and thanking members in a prompt, friendly, and professional manner.
- Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
- Review and maintain the AP Alert Binder according to AP standards.
- Follow BEST procedures, including cross-checking merchandise to member register receipts and verifying high-dollar value items.
- Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
- Ensure the execution of repack awareness guidelines by inspecting known repack articles.
- Monitor member and visitor traffic entering and exiting the club.
- Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
- Maintain high standards of safety for members and team members.
- Inspect team members', members', and vendors' bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
- Process empty water jug return vouchers to members.
- Maintain all club policies and procedures.
Requirements
- Strong interpersonal skills and attention to detail are required.
- Basic math skills preferred.
- Ability to use a smart handheld device.
- Must successfully complete required training and certification processes.
- Must be employed with the company for at least 6 months.
- At least 18 years of age.
Work Environment
- All time is spent standing and moving about on hard surfaces.
- Will at times require bending, pulling, reaching, stooping, and climbing ladders/step stools.
- May require occasional lifting up to 30 lbs.
- Exposure to both indoor and outdoor temperatures.
Compensation
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $16.75-$20.10.
