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Healthcare Advocate
1 month ago
Are you passionate about helping others and growing your career? Consider joining AltaMed Health Services, where your passion for helping others is nurtured, celebrated, and promoted. We're committed to providing exceptional care to our communities, and we're looking for dedicated professionals like you to join our team.
Job Overview
As a Senior Care Specialist, you will assist in the coordination of essential PACE services and promote participant satisfaction and retention through consistent, high-quality customer service skills. Your focus will be on assisting participants with inquiries, services requests, eligibility issues, complaints, and appeals. You will also be responsible for documentation and processing of incident reports, documentation and coordination of disenrollments, as well as facilitation of on-site satisfaction surveys. You will work collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.
Requirements
1. High School diploma or equivalent with a minimum of 2 years' customer service experience required. Bachelor's degree preferred.
2. Knowledge of Medi-Cal, Medicare, Social Security benefits is required; PACE program knowledge is preferred.
3. BLS certificate is required.
4. Experience in PACE operations, managed care operations, or in other healthcare settings serving the frail or elderly is preferred.
5. Bilingual: Spanish/English, Chinese/English or another second language is strongly preferred.
Compensation and Benefits
$24.00 - $28.15 hourly
AltaMed Health Services offers a competitive compensation package, including medical, dental, and vision insurance, 403(b) retirement savings plans with employer matching contributions, flexible spending accounts, commuter flexible spending, career advancement and development opportunities, paid time off and holidays, paid CME days, malpractice insurance and tail coverage, tuition reimbursement program, corporate employee discounts, employee referral bonus program, and pet care insurance.
Job Advertisement and Application Compliance Statement
AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
