Medical Support Specialist

4 weeks ago

Tucson, Arizona, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also providing exceptional customer service.

Key Responsibilities
  • Determine donor eligibility accurately and in a timely manner, including proper management of informed consent, AIDS education, and confidential self-exclusion.
  • Evaluate and manage donor reactions, which occur at the facility, as outlined in the SOPs.
  • Follow applicable SOPs for medical emergencies, including the execution of Center Physician's standing orders and donor transport to emergency care facilities.
  • Refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, problem-solving, or guidance concerning medical or technical issues, including donor safety and eligibility.
  • Demonstrate continued competency in the performance of job responsibilities and complete periodic assessment with the Center Physician per applicable SOPs.
Requirements
  • Must speak, read, and write fluent English and Spanish and successfully pass BioLife's Spanish proficiency test upon hire.
  • Able to satisfactorily complete the FDA-approved training requirements for BioLife Medical Support Specialist.
  • Minimum of two years in a clinical or hospital setting preferred.
  • Basic computer skills.
  • Willingness to work with other Center Medical Team members to ensure coverage of all operating hours.
What We Offer

As a Medical Support Specialist at BioLife Plasma Services, you will enjoy a competitive hourly wage range, as well as a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match. You will also have the opportunity to advance to management and participate in our tuition reimbursement program, paid volunteer time off, and company holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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