Retail Sales Associate

2 weeks ago


Chicago, Illinois, United States The UPS Store of Chicago Full time
Job DescriptionWe are seeking a highly skilled Retail Sales Associate to join our team at The UPS Store of Chicago. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices. You will also be expected to advise customers on our array of products and services, and provide best-value options. The ideal candidate will have previous retail sales experience, strong computer and internet skills, a high school diploma or GED, and a friendly and genuinely helpful demeanor. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities:

• Deliver outstanding customer service to walk-in customers and telephone inquiries

• Continuously practice good listening skills with customers, team members, and leadership

• Welcome and identify customer needs

• Explain products and services to customers

• Monitor inventory to ensure product is in stock

• Enter and process customer orders

• Investigate and resolve customer complaints

• Take ownership of the customer's shipping needs and offer viable solutions

• Take action to learn all product and service offerings, alternative solutions, and industry trends

• Operate all equipment, software, and devices in an expert fashion and be willing to teach others

• Maintain a clean and safe working environment

Qualifications:

• Previous experience in retail/customer service

• Ability to thrive in a fast-paced environment

• Ability to build rapport with customers

• Strong negotiation skills

• Good communication and people skills

• Ability to cross sell and up sell products and services

• Strong computer skills, including Microsoft Office and Adobe Suites

• Outstanding phone skills

• Strong verbal and written communication skills, including spelling and math

• Prompt, reliable, and responsible

• Able to lift 40+ pounds

• Non-smoking environment



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