Network Support Specialist

2 weeks ago


Lawrenceville, Georgia, United States ATC Full time
Job Title: Network Support

ATC is seeking a highly skilled Network Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support to our development team members and working on complex network projects.

Key Responsibilities:
  • Collaborate with the Network Team and Department Director to ensure network security and connectivity.
  • Provide end-user support for Tier-1 and Tier-2 level network issues based on business priorities.
  • Assist in deploying/maintaining core switches/routers.
  • Deploy, maintain, and manage telephone system: SIP, PRI, and VoIP.
  • Maintain host name servers and their IP addresses which include DNS and DHCP.
  • Maintain VLAN and IP address schemas.
  • Ensure proxy authentication through NPS and Radius.
  • Resolve escalations on an array of end-user telephony issues, and wireless and wired networking problems.
  • Configure/deploy/troubleshoot WAPs and their controllers and management systems.
  • Be on-call 24x7 in case of emergency network issues and to handle any outages relating to the network/telephony.
  • Manage day-to-day administration of Campus Switches, Routers, and Firewall and their supporting applications.
  • Document completed projects and tasks.
  • Insure efficiency, security, reliability, usability, and scalability of network equipment through proactive monitoring and automation.
  • Research and make recommendations to improve networking and telecommunications standards and processes.
  • Maintain VoIP Call Center, hunt groups, and call routing.
  • Ability to troubleshoot complex network issues with little intervention from others or documentation.
Qualifications:
  • 4 Year / Bachelor's Degree, or equivalent experience.
  • Ten years of experience working with IP networks and supporting systems.
  • Experience with Palo Alto firewalls, Palo Alto Global Protect VPN and Cisco VPN including remote implementation, troubleshooting, and problem resolution (or equivalent experience with similar hardware/software).


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