Insurance Representative

3 days ago


Downey, California, United States VANNESSA GONZALEZ-Farmers Insurance Agency Full time
Job Title: Insurance Representative

About the Role:
Vannessa Gonzalez-Farmers Insurance Agency in Downey, California is seeking a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. This role offers an excellent opportunity for career growth and advancement.

Key Responsibilities:
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers and follow-up.
  • Complete Evidence of Insurance requests.
  • Document each customer contact in eAgent.
  • Immediately greet all customers entering the office in a friendly and helpful manner.
  • Take premium payments from customers.
  • Ask each customer for referrals and explain our referral program.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Share training and education knowledge and expertise with team members.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Maintain knowledge of new products and services.
  • Generating insurance quotes.
  • Provide exceptional customer service and support.
  • Be outstanding at relationship building.
  • Develop and maintain client relationships.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Handle customer renewals.

About You:
We are looking for a self-starter with a genuine willingness to learn and grow professionally. The ideal candidate will have excellent communication skills and be able to work independently with confidence. A Property & Casualty insurance license is required but no prior experience is necessary. We offer ongoing training and education opportunities to help you develop your skills and advance your career.

Benefits:
  • Hourly base salary based on experience ($45,000/year).
  • Paid Time Off (PTO).
  • Life Insurance.
  • Vision Insurance.
  • Mon-Fri Schedule.
  • Career Growth Opportunities.
  • Pay Raise Opportunities.
  • Monthly Employee Appreciation Lunch.
  • Weekends Off.
  • Team Building Activities.
  • Flexible Hours.
  • Family Focused.
  • Flexible Schedule.
  • Hands on Training.

Salary: $45,000 per year

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