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Retail Sales Associate

2 months ago

Sacramento, California, United States Recreational Equipment Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Specialist to join our team at Recreational Equipment Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting REI products and services, and maintaining a high level of sales performance.

Key Responsibilities
  • Support customers by responding to product, membership, and service inquiries, and resolving customer issues in a timely and professional manner.
  • Effectively maintain and stock work areas, ensuring all items are accurately priced and visually appealing.
  • Collaborate with store management, visual merchandising, and sales teams to maintain visual standards and promote sales.
  • Process purchase, membership, service, and return transactions at the register, ensuring 100% customer satisfaction.
  • Perform unique transactions, such as special orders, Outdoor School registration, and store mail-outs.
  • Identify, research, and resolve customer issues, providing solutions that meet their needs.
  • Support Retail Store Pick-Up by assisting with product receipt and customer pick-up processing.
  • Maintain customer and employee hold areas, ensuring they are organized and up-to-date.
Requirements
  • Previous retail store experience preferred.
  • Ability to actively participate and collaborate with others to achieve business goals.
  • Flexibility in viewpoints and positions to support the direction taken by others.
  • Business knowledge, innovative thinking, and sound judgment to solve problems and pursue business opportunities.
  • Effective communication skills and ability to build rapport with all kinds of people.
  • Knowledge of outdoor activities in assigned department.
  • Consideration of the ultimate impact of decisions and actions on internal and external customers.
  • Ability to work a flexible schedule based on business needs, including evenings and weekends.
What We Offer

As a member of the REI team, you will enjoy a range of benefits, including:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Discounts on REI products and services.
  • Free equipment rentals and challenge grants to help you reach your outdoor goals.
  • Generous retirement plan contributions.
  • Public transit subsidy.
  • Adoptions assistance.
  • Paid sabbaticals.

REI is an Equal Opportunity Employer.