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Associate Manager

2 months ago

Brunswick, Georgia, United States Sunset Finance Full time
Job Summary

The primary objective of the Associate Manager role at Sunset Finance is to drive results-oriented performance in contact/collection and marketing efforts. This entails successfully engaging customers to visit the office or initiate telephone contact. The Associate Manager is qualified to perform all branch manager duties and supervise employees in the absence of the Manager.

Key Responsibilities
  1. Delinquency Resolution: Complete delinquent telephone work as directed by the Manager, demonstrating a high level of initiative and autonomy.
  2. Business Development: Prepare for management opportunities by excelling in job performance, understanding CSR and Manager roles, and possessing a valid driver's license with liability insurance coverage.
  3. Customer Engagement: Make telephone collection calls to delinquent customers, report activities to the branch manager, and adjust past-due payments for current slow customers.
  4. Loan Processing: Assist in answering telephone calls, posting customer payments, inputting new and refinanced loans into the loan software system, processing loan applications, and preparing refinance and delinquency mail.
  5. Field Visit Activities: Assist the Manager in setting up, planning, and delegating field visit activities with the assistant(s), reviewing and documenting all field work completed by the assistant manager.
  6. Training and Development: Conduct training development exercises as directed by the Manager and District Supervisor.
  7. Reporting and Analysis: Prepare weekly and monthly reports, maintaining daily tabulation of delinquency reports generated by the computer.
  8. Credit Experience: Provide customers' credit experience to inquiring creditors.
  9. Performance Standards: Assist in maintaining standards in all areas of delinquency, loan volume, and growth goals, along with the 10th/20th standards.
Qualifications

Previous experience in collections or the finance industry is a plus. The Associate Manager must have knowledge of and successful use of computer skills. Willingness to travel and relocate is essential. The Associate Manager must be willing to take the role of the next available Manager's position in any location that an opening arises.

Requirements

A high school diploma or equivalence is required.

Work Environment

The work is primarily sedentary in nature, with no special demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.