Receptionist Specialist

As a Receptionist Specialist at Rivers Casino, you will play a crucial role in delivering outstanding service to our patrons, ensuring their experience aligns with the high standards of excellence we uphold. Your primary responsibilities will encompass welcoming and registering guests, managing check-ins and check-outs, processing payments, and addressing any inquiries or concerns that may arise during their visit.

Key Responsibilities:

• Greet guests with a warm and inviting demeanor
• Efficiently manage guest check-ins and check-outs utilizing our reservation system
• Promote the casino's marketing initiatives and available services
• Process guest payment methods and accurately handle transactions
• Respond to guest inquiries and resolve complaints in a timely and professional manner
• Maintain a tidy and organized reception area

Qualifications:

• Exceptional communication skills in English
• Flexibility to work varied hours, including weekends and holidays
• Proficiency in Microsoft Office/Google Suite
• Strong problem-solving skills and meticulous attention to detail
• Collaborative team player with a willingness to support colleagues
• Previous customer service experience is advantageous

About Us:

At Rivers Casino, we are committed to delivering top-tier hospitality services to our guests. We prioritize guest satisfaction and strive to cultivate a welcoming and enjoyable atmosphere for all who visit our establishment.