Front Desk Representative

4 weeks ago

Horsham, Pennsylvania, United States Towneplace Suites Horsham Full time
Job Title: Front Desk Agent

Location: TownePlace Suites Horsham

Job Type: Full-time

About Us: Highgate Hotels is a premier real estate investment and hospitality management company.

Job Summary:

The Front Desk Agent is responsible for providing exceptional service to guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Respond to guest inquiries and requests in a timely and professional manner.
  • Process guest check-ins and check-outs efficiently and accurately.
  • Manage guest room assignments and ensure rooms are clean and ready for occupancy.
  • Handle guest complaints and resolve issues in a fair and courteous manner.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with other hotel staff to ensure seamless guest service.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including weekends and holidays.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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