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Financial Services Professional

2 months ago


Chicago, Illinois, United States Northern Trust Full time

About Northern Trust:

Northern Trust is a globally recognized, award-winning financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.

Our Asset Servicing, Custody group is comprised of multiple service teams that service over 1,400 client-appointed investment manager relationships and over 400 self-managed client relationships in North America. The Senior Client Service Representative (Sr. CSR) plays a critical role in this team, acting as the primary point of contact for our investment manager and client relationships.

Key Responsibilities:

  • Primary point of contact for client-appointed investment manager relationships and self-managed client relationships across North America
  • Service the investment manager or client with commitment and adaptability to meet their expectations
  • Develop and maintain relationships with assigned investment managers or clients and internal Northern Trust partners or groups
  • Provide technical knowledge of all systems and applications required to effectively service investment managers, clients, and internal Northern Trust partners
  • Stay informed of changing market conditions and procedures
  • Adhere to all applicable risk management standards, policies, and programs
  • Actively involved in ongoing training for new hires and other members of the service team

Requirements:

  • College degree or relevant work experience in client servicing; financial services preferred
  • Prior Asset Servicing, Custody experience preferred
  • Experience in a fast-paced, deadline-oriented environment where adaptability and multitasking are critical for success and development
  • Knowledge of general investment, finance, and business concepts
  • Strong verbal and written communication skills, as well as strong interpersonal abilities
  • Critical thinking, analytical problem-solving, and organizational skills

About the Role:

As a Senior Client Service Representative, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service to our clients.

About Northern Trust:

At Northern Trust, we are committed to working with and providing reasonable accommodations to individuals with disabilities. We value an inclusive workplace and understand flexibility means different things to different people. We are an equal opportunities employer and welcome applications from diverse candidates.