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Banking Relationship Manager

1 week ago

Rocky Point, New York, United States Bank of America Full time

About the Financial Center:

The financial center is the hub of our bank's operations, where we serve our clients and manage our daily activities. As a Relationship Banker, you will play a vital role in driving the client experience and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Engage clients in the lobby to educate and assist with conducting transactions through self-service resources
  • Accurately and efficiently process cash transactions
  • Provide exceptional customer service and identify opportunities to deepen client relationships

Requirements:

  • An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Is confident in identifying solutions for new and existing clients based on their needs
  • Communicates effectively and confidently, and is comfortable engaging all clients
  • Has the ability to learn and adapt to new information and technology platforms
  • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Efficiently manages time and capacity
  • Focusses on results, while acting in the best interest of the client
  • Can be flexible to work weekends and/or extended hours as needed