Customer Support Operations Coordinator
6 days ago
We are seeking a highly skilled and motivated Customer Support Operations Coordinator to join our team at WOTM - Partners Professional.
Job OverviewThis is a dynamic opportunity for an individual who is passionate about delivering exceptional customer service and has a strong background in operations management.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities- Customer Support: Provide day-to-day operational support to assigned accounts, ensuring timely and accurate resolution of customer inquiries and issues.
- Communication Monitoring: Review and monitor all customer communications, including emails and phone calls, to stay updated on customer account status and requirements.
- Coordinating Support Needs: Coordinate support needs for assigned customers, working closely with internal teams to ensure seamless delivery of services.
- Problem-Solving: Identify and resolve basic operation or technical problems with minimal supervision, utilizing strong analytical and problem-solving skills.
To be successful in this role, you will need:
- Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information clearly and concisely.
- Strong Organizational Skills: Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve complex problems.
We offer a competitive compensation package, including a base salary of $55,000 - $65,000 per annum, depending on experience. This is a full-time position, with opportunities for career growth and professional development.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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