Assistant Manager

7 days ago


Miami, United States Lush Handmade Cosmetics Full time
Job Description:

Job Title: Assistant Manager - Lush Handmade Cosmetics

Job Summary:

Lush Handmade Cosmetics is seeking an experienced and skilled Assistant Manager to join our team. As an Assistant Manager, you will play a key role in supporting the Shop Manager in all business areas, including sales, customer service, and operational excellence.

Responsibilities:

  • Sales and Customer Experience:
    • Collaborate with the team to exceed daily sales goals and provide a unique and inclusive customer experience.
    • Educate customers and staff on our brand values and articulate our position on key issues such as animal testing, sustainability, and social responsibility.
    • Develop and maintain a deep understanding of our products and make informed recommendations to customers.
    • Drive sales by demonstrating strong business acumen and understanding of key metrics, budgets, and reports.
  • Team Leadership:
    • Lead by example and support the team in achieving sales goals and providing excellent customer service.
    • Develop and train staff through positive coaching and feedback.
    • Recruit and select top-performing staff and support their growth and development.
    • Collaborate with the Shop Manager to create and execute plans that improve staff engagement, retention, and performance.
  • Operational Excellence:
    • Support the Shop Manager in maintaining a compliant and well-run shop, including adherence to company standards for opening and closing, product integrity, and health and safety.
    • Manage inventory and stock levels to ensure the right products are available at the right time.
    • Develop and maintain a clean and beautiful work environment and follow merchandising and design standards.
    • Schedule staff effectively to meet the needs of the shop and ensure payroll accuracy.

Requirements:

  • 1-3 years of experience in a retail management or supervisory role.
  • Excellent listening and communication skills.
  • Excellent analytical, critical thinking, and troubleshooting skills.
  • Excellent organization and time management skills.
  • Strong customer service, supervisory, and sales skills.
  • Knowledge and interest in skincare, natural beauty, and ethical business practices.
  • Ability to work flexible hours, including holidays, evenings, and weekends.

Preferred Qualifications:

  • Experience with consultation-based customer service models.
  • Ability to develop and train staff through positive coaching and feedback.
  • Proficient in Excel, Microsoft Suite, and adaptable to other systems as required.
  • Basic HR skills in hiring, scheduling, training, and performance management.
  • Experience in cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.


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