Hospitality Ambassador

About Our Team: At Walton Arts Center, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.

Why You'll Love Working Here: Our organizations' dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected in our values: Relevance; Inclusivity; Sustainability; Excellence. Diversity is a commitment at Walton Arts Center/Walmart AMP. We are fully focused on equity and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us unique.

What We're Looking For: We are seeking a skilled Lounge Host who is able to provide exceptional guest experiences in our upscale lounge environment. The ideal candidate will have previous experience in customer service, hospitality or food and beverage setting, preferably in a high-end VIP environment. They will be able to lift and carry up to 50 lbs., talk, listen and speak clearly, and endure sitting or standing for extended periods of time.

Responsibilities and Qualifications:

• Accurate and responsible handling and reporting of all consumable and disposable products provided and stocked for each preshow and intermission.
• Oversee daily activities during scheduled shifts such as; pre-show set-up and sanitation, restocking product, table management, and post-show breakdown and sanitation.
• Greet and welcome donors, VIPs, and guests with a warm and friendly demeanor as they arrive.
• Show composure, resilience, and flexibility as donor needs evolve and case volume changes.
• Apply excellent customer service to ensure patrons have a positive experience in an upscale environment.
• Monitor and maintain the cleanliness, organization, and overall appearance of the lounge at all times and that all food and beverages are presented attractively, while collaborating with kitchen staff to ensure timely replenishment.
• Ensure that all lounge furniture, decor, and service items are in good condition and properly arranged.
• Follow all health, safety and hygiene guidelines while handling food, beverages, and cleaning supplies.
• Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, and guests.
• Assist in managing inventory for food and beverages, ensuring that stock is properly rotated, recorded, and replenished when necessary.
• Perform related duties as assigned by supervisor.
• Maintain security and safety requirements as defined by operations guidelines.
• Maintain compliance with all company policies and procedures.

Working Conditions:

• The work environment and the intellectual, social, and physical demands described here are representative of those that must be met by an employee to perform the job's essential functions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.