Pediatric Front Office Associate

3 weeks ago


Glenn Dale, Maryland, United States Children's National Hospital Full time
Job Description

We are seeking a detail-oriented and organized individual to join our team as a Patient Services Representative. In this role, you will provide administrative support to ensure seamless patient flow and excellent customer service.

Responsibilities
  • Patient Account Management
    • Review, verify, update, and perform all other patient account information and duties at every visit as defined in the training manual.
    • Collect appropriate copays, deductibles, and balances; use credit balances when applicable and document all financial transactions in the EHR.
  • Scheduling and Referrals
    • Ensure complete patient registration by parent/guardian and populate all required registration fields in the EHR.
    • Verify patient insurance eligibility and coverage prior to service.
    • Schedule patient appointments accordingly based on scheduling policy.
    • Process patient referrals according to the referral loop and PCMH workflow.
  • Office Support
    • Answer phones and handle calls promptly and accordingly.
    • Provide accurate and pertinent information to callers.
Qualifications
  • Education
    • High School Diploma or equivalent required.
  • Experience
    • 1 year of medical office or business office experience preferred.
  • Skills
    • Excellent communication and customer service skills.
    • Basic math skills.
    • Better knowledge of Microsoft Office suite.
Compensation

The salary for this position is estimated to be $50,000 - $60,000 per annum, based on qualifications and experience.



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