Hearing Care Specialist

1 week ago

Sonora, California, United States WS Audiology Americas Full time
Job Title: Hearing Care Provider

At WS Audiology Americas, we are seeking a skilled Hearing Care Provider to join our team. As a Hearing Care Provider, you will play a vital role in delivering exceptional hearing care services to our clients.

About Us

We are a leader in hearing health, committed to making hearing care simpler and more accessible than ever before. Our mission is to change one million more lives in the next five years through Simply Excellent Hearing Care.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S., and are part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

Essential Duties and Responsibilities
  • Perform comprehensive hearing evaluations, hearing aid selection, and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care.
  • Routinely demonstrate hearing aids as part of annual evaluations for clients to experience the sound and create the 'wow' moment of a personalized auditory simulation.
  • Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation, offering solutions that maximize client benefits.
  • Manage hearing aid stock for same-day fitting of hearing aids, and for trials of clients that are undecided, maintaining an 80% same-day fit/trial rate to promote better hearing today.
  • Perform routine follow-ups, clean and checks, and hearing aid repairs, maintaining skills in ear impression taking, earmold modification, and recommendation of ALD accessories.
  • Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care, partnering with the District manager, HCP Team Leads, and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
  • Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs, successfully completing one community outreach and/or physician marketing per quarter.
  • Comply with all State license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines (QPG), operating in a HIPAA-compliant manner, with documentation, outcome notes, and referrals completed for all clients.
  • Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting, and troubleshooting of current hearing aid technology.
  • Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
Requirements
  • Experience in a similar Audiology or Hearing Aid Specialist role.
  • Active state license in Audiology and/or hearing aid dispensing.
  • 1-5 years of experience preferred.
  • Ability to pay close attention to detail with a high degree of accuracy.
  • Basic or advanced written communication skills.
  • Experience interacting with customers/clients.
  • Ability to communicate detailed or technical information clearly, accurately, and concisely.
  • Ability to work quickly, accurately, and independently in a fast-paced environment.
A Place to Grow Your Career

We offer a structure of field support for your hearing center, a professional development team of dedicated Regional Training Managers, Continuing education, LinkedIn Learning & licensing reimbursement, Career advancement pathways, Paid externships, and a Hearing Instrument Specialist Trainee program.

The Support of a Leader in Hearing Health

We accept the most insurance plans in the industry, have extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S., and are part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

Lifestyle & Benefits
  • Comprehensive Benefits Package.
  • Paid Holidays & PTO Policy.
  • 401k Matching Program.
  • Tuition Reimbursement.
  • Employee, Family & Friends Hearing Aid Discount Program.
  • Relocation Assistance.
  • Service Days & Diversity, Equity & Inclusion Initiatives.

Pays: USD

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.

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