Hospitality Operations Director

6 days ago


Richmond, California, United States Courtyard by Marriott Richmond Full time

About You

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To be successful as a Housekeeping Manager at Courtyard by Marriott Richmond, you should possess a strong background in hospitality and custodial services, with a focus on maintaining high cleanliness standards in facilities. You should also have excellent leadership skills, with the ability to motivate and manage a diverse team.

Responsibilities

  • Supervise and coordinate housekeeping staff to ensure efficient operation and high-quality service.
  • Develop and implement cleaning procedures and schedules to maintain cleanliness in all areas.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness standards.
  • Train new employees on housekeeping procedures, safety protocols, and equipment usage.
  • Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
  • Address guest complaints or concerns promptly and professionally, striving for resolution and satisfaction.
  • Collaborate with other departments to ensure seamless service delivery across the facility.
  • Maintain records of housekeeping activities, including staff schedules, inspections, and supply usage.

Requirements

  • Proven experience in housekeeping management or a similar role within the hospitality industry.
  • Strong knowledge of floor care techniques and industrial cleaning practices.
  • Excellent organizational skills with the ability to prioritize tasks effectively.
  • Exceptional attention to detail with a commitment to maintaining high standards of cleanliness.
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Familiarity with custodial operations in hotels or similar environments is preferred.
  • Ability to work flexible hours, including weekends and holidays as needed.

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience.



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