Auto Damage Appraiser Specialist
6 days ago
In this role as an Auto Damage Appraiser Specialist at EMC Insurance, you will have the opportunity to gain valuable experience while contributing to the company's success. As a key member of our team, you will be responsible for settling physical damage auto claims of minor to moderate complexity with insureds and claimants.
Main Responsibilities:- Reviews loss notices and policies to verify coverage, deductibles, loss payee/mortgagees, and verifies date of loss to policy periods.
- Evaluates repair shop and independent appraiser estimates to determine accuracy, writes accurate repair estimates, determines cost of repairs, drafts, and issues payments.
- Reviews bills, invoices, and receipts for accuracy and issues payments accordingly.
- Evaluates photos to determine if damages are consistent with loss or prior unrelated damages and writes repair estimates.
- Evaluates vehicle values and repair costs to establish repair ability versus total loss.
- Evaluates supplemental requests for additional repairs and processes them according to EMC guidelines and issues payments based on review.
- Assists in resolving questions of coverage, determination of liability, and the value of claims by the claims adjusting staff or underwriters.
- Evaluates repair times to determine length and cost of rentals to control indemnity costs.
- Provides prompt detailed responses to vehicle owners, agents, and claims adjusting staff to ensure a positive claim experience for our customers.
- Analyzes and sets adequate reserves to cover exposure based on EMC's reserving philosophy and the complexity of their claims to establish a dollar amount.
- Prepares damage estimates using CCC estimating software and CCC photo link software.
- Negotiates claim settlement with insureds, claimants, and attorneys.
- Negotiates agreed repair price with repair facilities.
- Issues payments within check authority.
- Requests police reports.
- Responds to questions from the insureds, claimants, and agents.
- Makes recommendations for vehicle inspections based on estimate and damages.
- Evaluates depreciation if applicable and assesses value.
- Authorizes supplemental repairs and payment.
- Evaluates and pays independent appraiser invoices.
- Assists and participates in recovery efforts to catastrophe storm situations.
- Performs special projects as requested.
- Reviews files for subrogation.
- Assists in small claim suits, mediations, and arbitrations.
- High school diploma or equivalency.
- Two years' auto repair and/or property claims experience or related experience.
- Multiple state insurance adjuster and appraiser licenses required within 6 months of hire.
This is a great opportunity for those who enjoy working with numbers, have strong analytical skills, and are passionate about providing excellent customer service. If you are motivated, detail-oriented, and possess excellent communication skills, we encourage you to apply. The estimated salary for this role is between $60,000 and $80,000 per year, depending on experience and qualifications.
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