Inside Sales Supervisor, Customer Experience Lead
4 days ago
We are seeking a highly motivated Inside Sales Supervisor to join our team at Leaf Home. As a key member of our customer experience team, you will be responsible for providing exceptional service to our customers while leading and managing a team of inside sales representatives.
Job SummaryThe Inside Sales Supervisor will oversee the daily operations of the inside sales team, ensuring that all calls are handled efficiently and effectively. You will provide guidance and support to your team members, helping them to achieve their full potential and delivering outstanding results.
Responsibilities- Provide leadership and guidance to the inside sales team, setting clear expectations and goals.
- Manage and develop the skills of team members through training, mentorship, and coaching.
- Monitor and analyze performance metrics to identify areas for improvement and implement changes as needed.
- Collaborate with other departments to ensure seamless communication and coordination.
- Conduct regular meetings with team members to discuss progress, provide feedback, and set goals.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- 3+ years of prior call center supervisory experience or equivalent.
- Advanced leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
We offer a competitive salary of $55,000 - $65,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
LocationThis role is based in New York or Hudson, Ohio, with no travel required.
Physical RequirementsThis is a sedentary role that involves sitting most of the time, with occasional lifting of up to 10 pounds.
Diversity and InclusionLeaf Home is committed to creating a diverse and inclusive environment where everyone feels valued and respected. We are an equal opportunity employer and welcome applications from all qualified candidates.
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