Access Navigator Lead
5 days ago
Are you passionate about delivering exceptional patient care and services?
We're looking for a highly skilled Patient Access Navigator II to join our team at Cooper University Health Care
About Cooper University Health Care:
We're a leading healthcare provider in South Jersey, committed to innovation and excellence. Our team of professionals is dedicated to delivering exceptional patient care and services.
Job Description:
The Patient Access Navigator II plays a critical role in ensuring smooth patient flow and access to our facilities. This position requires excellent customer service skills, strong communication abilities, and a proactive approach to problem-solving.
Responsibilities:
- Provide top-notch customer service to patients and families
- Analyze and resolve patient complaints independently
- Collaborate with the team to ensure efficient patient flow and access
Requirements:
- 1-2 years of direct experience in a Customer Service, Contact Center, or scheduling environment
- Excellent communication and escalation skills
- Ability to work varied hours/shifts as business needs change
Compensation and Benefits:
- Competitive salary: $70,000 - $90,000 per year
- Comprehensive benefits package
- Opportunities for professional growth and development
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