Access Navigator Lead

5 days ago


Cherry Hill, New Jersey, United States Cooper University Hospital Full time

Are you passionate about delivering exceptional patient care and services?

We're looking for a highly skilled Patient Access Navigator II to join our team at Cooper University Health Care

About Cooper University Health Care:

We're a leading healthcare provider in South Jersey, committed to innovation and excellence. Our team of professionals is dedicated to delivering exceptional patient care and services.

Job Description:

The Patient Access Navigator II plays a critical role in ensuring smooth patient flow and access to our facilities. This position requires excellent customer service skills, strong communication abilities, and a proactive approach to problem-solving.

Responsibilities:

  • Provide top-notch customer service to patients and families
  • Analyze and resolve patient complaints independently
  • Collaborate with the team to ensure efficient patient flow and access

Requirements:

  • 1-2 years of direct experience in a Customer Service, Contact Center, or scheduling environment
  • Excellent communication and escalation skills
  • Ability to work varied hours/shifts as business needs change

Compensation and Benefits:

  • Competitive salary: $70,000 - $90,000 per year
  • Comprehensive benefits package
  • Opportunities for professional growth and development


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