Bilingual Call Center Agent

4 weeks ago


Princeton, New Jersey, United States Diverse Lynx Full time

We are seeking a highly skilled Customer Service Representative to join our team at Diverse Lynx LLC in Tampa, FL. As a Full Time Temporary Customer Service Rep, you will be responsible for providing exceptional customer service to our clients, resolving customer issues promptly and thoroughly, and maintaining a positive and professional tone in all interactions.

Responsibilities:

  1. Handle incoming calls from customers in a professional and courteous manner
  2. Resolves customer complaints and issues efficiently and effectively
  3. Provide clear and concise information to customers regarding their accounts and services
  4. Collaborate with internal teams to resolve complex customer issues
  5. Stay up-to-date on product and service knowledge to offer additional solutions to customers
  6. Document all customer interactions in a timely and accurate manner
  7. Meet or exceed performance metrics and goals

Requirements:

  • High School Diploma or equivalent required
  • 1-3 years of customer service experience in a similar industry preferred
  • Bilingual proficiency in English and Spanish required
  • Excellent communication and problem-solving skills
  • Ability to multitask and work in a fast-paced environment

Compensation: $45,000 - $55,000 per year, depending on experience



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