Bilingual Call Center Agent
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Diverse Lynx LLC in Tampa, FL. As a Full Time Temporary Customer Service Rep, you will be responsible for providing exceptional customer service to our clients, resolving customer issues promptly and thoroughly, and maintaining a positive and professional tone in all interactions.
Responsibilities:
- Handle incoming calls from customers in a professional and courteous manner
- Resolves customer complaints and issues efficiently and effectively
- Provide clear and concise information to customers regarding their accounts and services
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date on product and service knowledge to offer additional solutions to customers
- Document all customer interactions in a timely and accurate manner
- Meet or exceed performance metrics and goals
Requirements:
- High School Diploma or equivalent required
- 1-3 years of customer service experience in a similar industry preferred
- Bilingual proficiency in English and Spanish required
- Excellent communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
Compensation: $45,000 - $55,000 per year, depending on experience
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