Financial Services Associate

6 days ago


McAllen, Texas, United States RIO BANK Full time
About This Role

We are seeking an experienced customer service professional to join our team as a Universal Banker at Rio Bank. The estimated annual salary for this position is $45,000.

In this role, you will be responsible for delivering exceptional customer experiences and promoting our products and services to clients. You will also be responsible for processing a variety of transactions, including deposits, withdrawals, and check cashing.

The ideal candidate will have a strong passion for customer service and a proven track record of providing outstanding support to clients. They should also be able to work effectively in a team environment and make effective decisions under pressure.

As a Universal Banker at Rio Bank, you will have the opportunity to develop your skills and knowledge in areas such as cash handling, customer service, and sales. We offer a comprehensive benefits package, including paid time off, paid holidays, 401(k) plan with company match, medical, dental and vision insurance, life insurance, employee assistance program, flexible spending account (FSA), training and career development, supportive and collaborative work environment, community engagement, and charity match.

Responsibilities:
• Provide exceptional customer service to clients
• Process retail and commercial transactions
• Promote bank's products and services
• Answer customer inquiries and refer to other departments as needed
• Assist in ordering, receiving, verifying, and distributing cash
• Balance cash drawer daily

Requirements:
• High school diploma or GED
• One or more years of experience in a customer service role
• Two years cash handling experience in a financial institution or combination of education and experience
• Excellent customer service skills
• Strong attention to detail, problem-solving, and organizational abilities
• Ability to work effectively in a team environment
• Valid driver's license
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