Clinical Operations Director

1 month ago


Alpena, Michigan, United States Hospice of Michigan Full time
Job Summary:

The Clinical Operations Manager is responsible for leading clinical operations, ensuring quality patient care, and managing patient satisfaction within a designated geographic region for Hospice of Michigan.

Key Responsibilities:
  1. Collaborate with cross-functional teams to achieve strategic results and maintain oversight of patient care activities and outcomes.
  2. Proactively assess and lead core care delivery process redesign efforts to improve quality and patient satisfaction.
  3. Effectively analyze data to evaluate patient care services and resource utilization, and interpret benchmarking standards for staff.
  4. Manage team human resources efficiently, overseeing staff performance, caseload management, and budgeted costs for pharmacy, DME, and medical supplies.
  5. Develop and implement marketing and customer service tactics to meet referral source needs and promote growth.
  6. Collaborate with market operations leadership to develop annual and short-term marketing plans.
  7. Ensure implementation of regulatory and accreditation standards, and stay up-to-date on hospice and palliative care trends and compliance requirements.
  8. Develop staff within assigned areas of responsibility and provide ongoing support, education, and resources for clinical practice.
Qualifications:
  1. Bachelor's degree in a clinical and/or administrative field or actively enrolled in an accredited program.
  2. Current State of Michigan Registered Nurse (RN) license.
  3. Minimum of three years of healthcare management experience, with five years preferred.
  4. Minimum of three years of hospice/home health experience, with five to seven years' experience and clinical expertise in hospice preferred.
  5. Certification in hospice nursing (CHPN) preferred.
  6. Excellent interpersonal skills, ability to interact at all social levels, and understanding of performance improvement.
  7. Ability to effectively use technology in support of management and clinical operations.
  8. Must be able to read, write, and speak English fluently and communicate orally and in writing in internal and external relationships.
  9. Proof of current tuberculin testing required, and must have reliable transportation.


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