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Automotive Service Liaison
1 month ago
Job Summary:
The Service Advisor at Victorville Motors is the primary point-of-contact for all automotive service and repair matters. This role requires excellent communication and customer service skills to ensure customer satisfaction and maintain a high level of productivity.
Key Responsibilities:
- Maintain an Excellent CSI (Customer Satisfaction Index)
- Assist customers with service needs and schedule appointments
- Makes repair recommendations and manages delivery of repairs
- Ensures required documentation is complete and compliant with regulations
- Complies with and enforces all safety policies and procedures
- Attends staff meetings, trainings, and educational classes
- Helps educate/train new staff members
- Problem solving, reporting research results, attention to detail
- Continually learn about product updates, features, and accessories
Requirements:
- 2-3 years' Auto Dealership experience
- Ability to provide CSI scores from previous employers
- Broad scope of automotive mechanical/electrical knowledge
- Pleasant/friendly demeanor and an outgoing personality
- Excellent communication, customer service, and problem-solving skills
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Unrestricted California driver's license and clean driving record
- Able to drive both automatic and standard-transmission vehicles
- Basic computer and internet skills
- Product knowledge a PLUS
- Willingness to learn
- A desire to work in a commission, performance-based environment
- Ability to multi-task and follow tasks as assigned
- Professional appearance and work ethic
- Self-Starter and Self-Motivator
- Ability to work well in a process-driven environment
Benefits:
- Competitive pay
- Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement, and company-paid vacation and holidays
Working at Victorville Motors:
We offer a fast-paced team environment with a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.