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Automotive Service Liaison

1 month ago


Victorville California, United States Victorville Motors Full time

Job Summary:

The Service Advisor at Victorville Motors is the primary point-of-contact for all automotive service and repair matters. This role requires excellent communication and customer service skills to ensure customer satisfaction and maintain a high level of productivity.

Key Responsibilities:

  • Maintain an Excellent CSI (Customer Satisfaction Index)
  • Assist customers with service needs and schedule appointments
  • Makes repair recommendations and manages delivery of repairs
  • Ensures required documentation is complete and compliant with regulations
  • Complies with and enforces all safety policies and procedures
  • Attends staff meetings, trainings, and educational classes
  • Helps educate/train new staff members
  • Problem solving, reporting research results, attention to detail
  • Continually learn about product updates, features, and accessories

Requirements:

  • 2-3 years' Auto Dealership experience
  • Ability to provide CSI scores from previous employers
  • Broad scope of automotive mechanical/electrical knowledge
  • Pleasant/friendly demeanor and an outgoing personality
  • Excellent communication, customer service, and problem-solving skills
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff
  • Unrestricted California driver's license and clean driving record
  • Able to drive both automatic and standard-transmission vehicles
  • Basic computer and internet skills
  • Product knowledge a PLUS
  • Willingness to learn
  • A desire to work in a commission, performance-based environment
  • Ability to multi-task and follow tasks as assigned
  • Professional appearance and work ethic
  • Self-Starter and Self-Motivator
  • Ability to work well in a process-driven environment

Benefits:

  • Competitive pay
  • Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement, and company-paid vacation and holidays

Working at Victorville Motors:

We offer a fast-paced team environment with a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.