Front Desk Operations Manager

4 days ago


Minneapolis, Minnesota, United States Marriott International Full time
About the Job

As a Front Desk Operations Manager at Marriott International, you will play a critical role in delivering exceptional guest experiences and driving business success. Your primary responsibility will be to manage the day-to-day operations of our front desk, ensuring that all guests receive a warm welcome and a seamless check-in process.

You will be responsible for supervising a team of front desk agents, providing guidance and support to ensure that they have the skills and knowledge needed to deliver outstanding customer service. You will also be involved in maintaining high standards of quality and service, monitoring guest feedback and satisfaction, and identifying opportunities for improvement.

In addition to your operational responsibilities, you will also be expected to develop and implement new procedures and policies to improve the efficiency and effectiveness of our front office operations. This may include analyzing data and metrics to identify trends and areas for improvement, as well as collaborating with other departments to ensure seamless communication and collaboration.

Key Responsibilities
  1. Manage and supervise a team of front desk agents, providing guidance, coaching, and development opportunities to enhance their skills and performance.
  2. Maintain high standards of quality and service, ensuring that all guests receive a warm welcome and a seamless check-in process.
  3. Monitor guest feedback and satisfaction, identifying opportunities for improvement and implementing changes to enhance the overall guest experience.
  4. Develop and implement new procedures and policies to improve the efficiency and effectiveness of front office operations.
  5. Analyze data and metrics to identify trends and areas for improvement, making recommendations to senior management and other stakeholders.

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