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Process Improvement Analyst

2 months ago


Devils Lake, North Dakota, United States Butler Ag Full time

Role Overview: The Business Process Analyst / Subject Matter Expert works collaboratively with diverse teams, stakeholders, and external partners to document and articulate business process frameworks, standard operating procedures, project specifications, and testing scenarios. The primary objective is to enhance operational efficiency, minimize expenses, boost productivity, and elevate overall performance.

Benefits: We offer a comprehensive retirement plan featuring a guaranteed 10% contribution and an additional discretionary 5% from the company annually upon meeting eligibility criteria, with no mandatory personal contributions required. This is an opportunity for professional growth with a leading equipment provider boasting over 65 years in the industry.

Key Responsibilities:

  • Facilitate discussions across various functions to ensure a unified understanding of business processes and standard operating procedures.
  • Develop standardized documentation to serve as a training resource and foundation for business requirements and testing for future initiatives.
  • Implement a systematic review and audit process to keep documentation current and accessible to relevant teams.
  • Act as a dedicated project resource to support teams as necessary.
  • Proactively identify, address, and resolve unexpected challenges in a timely manner.
  • Manage alterations to project scope, timelines, and budgets.
  • Evaluate the implications of changes and communicate effectively with stakeholders.
  • Provide answers to technical or process-related inquiries to ensure exceptional customer service.
  • Maintain up-to-date knowledge to assist customers by participating in training and staying informed about operational processes.
  • Collaborate with various teams to develop or contribute to training and change management materials.
  • Perform additional duties as assigned.

Qualifications:

  • Bachelor's Degree in Business Administration, Marketing, Computer Science, or a related field; or equivalent experience and training.
  • A minimum of 3-5 years of relevant experience, training, or education.
  • Proficiency with Microsoft 365 tools.
  • Exceptional verbal and written communication skills.
  • Strong organizational and decision-making abilities.
  • Able to manage multiple tasks effectively.
  • Detail-oriented approach.

As a family-owned business for three generations, we currently employ over 900 associates across multiple locations. We seek self-motivated, innovative individuals to contribute to our ongoing success.

Diversity & Inclusion Statement: Diversity fosters innovation; inclusion drives success. We believe that a variety of perspectives and ideas enable us to achieve the best outcomes for our workforce, workplace, and customers. We are dedicated to cultivating a culture where all employees can express their passions and ideas, allowing us to tackle the most challenging issues in our industry and explore new possibilities.

EOE/Minorities/Females/Vet/Disability