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22 hours ago

Houma, Louisiana, United States Trahan's Heating & Cooling Full time

Trahan's Heating & Cooling: We are a small business with a large business size, growth, and stability. Our teams are dedicated to the company's continued success and are rewarded well for their contributions.

Job Description: As a Customer Service Representative, you will be responsible for interacting with customers, resolving issues, and providing top-level service and support. You will also be responsible for managing customer and technician schedules, renewing and managing maintenance agreements, and building relationships with customers.

Responsibilities:

  1. Manage incoming calls from customers
  2. Schedule and manage customer estimates
  3. Identify and assess customers needs to achieve full satisfaction of work provided
  4. Manage customer and technician schedules
  5. Renew and manage maintenance agreements
  6. Build relationships with customers and provide top-level service and support
  7. Maintain accurate and detailed records of customer needs, requests, and tasks performed
  8. Appropriately handle and de-escalate customer complaints and concerns

Requirements:

  • 1-5 years of call center or customer support experience preferred
  • Valid driver's license with clean motor vehicle record
  • Experience with MS Office products preferred
  • Experience with Service Titan preferred

Benefits:

  • Matching 401(k)
  • Health Insurance
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Paid Time Off
  • Ongoing Training and Development

Salary: $14.00 - $18.00 per hour

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