Live Nation IT Support Specialist

2 weeks ago


Burgettstown, Pennsylvania, United States Live Nation Full time

Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Ticketmaster is the world's largest ticketing company, with over 500 million tickets sold annually and more than 12,000 clients worldwide.

Live Nation Concerts is the largest provider of live entertainment in the world, promoting over 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.

Our businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

As a Venue IT Support Representative, you will be part of our Concerts Technology team, providing on-site IT support at Live Nation events and venues across the country.

You will gain real-world experience and an intimate understanding of IT service delivery concepts, learning valuable operational and procedural skills and developing your troubleshooting abilities in an exciting and dynamic industry.

Key responsibilities include:

  • Providing onsite IT troubleshooting assistance as needed to venue administrative, operations, and production staff.
  • Identifying, tracking, and helping to resolve persistent issues, and ensuring venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
  • Acting as an onsite liaison with remote IT support teams, troubleshooting reported issues with venue technology.
  • Being the onsite contact and providing guided access for visiting IT service or support providers.
  • Providing onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfilling the terms of artist/tour IT riders prior to and on 'day of show.'
  • Providing proactive 'day of show' IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
  • Assisting with deployment, inventory management, and maintenance of onsite IT equipment, including POS terminals.
  • Developing, demonstrating, and leveraging a comprehensive understanding of venue network connectivity and deployed technologies.
  • Participating as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
  • Assisting with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.

Preferred qualifications include experience with Apple iOS, MS Windows, and network technologies, as well as being a reliable and dependable team player with the ability to work independently and under little supervision, including accommodating evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. We will do all that we can to help you successfully balance your work and home life.

It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants, regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law, rule, ordinance, or regulation.

We also afford equal employment opportunities to qualified individuals with a disability.

For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant, consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state, and/or federal law.

Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

We take into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market, and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.



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