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We are seeking a highly skilled and charismatic Cocktail Server to join our team at The Inn at Little Washington, a renowned Relais & Châteaux property. As a key member of our food and beverage team, you will be responsible for delivering exceptional service and creating memorable experiences for our guests.
Key Responsibilities- Assist guests in selecting beverage menu items and provide expert recommendations.
- Have in-depth knowledge of our beverage lists, menu items, and preparation methods.
- Ensure that all safety and sanitation policies are followed when handling food and beverage.
- Maintain the highest standards of service and quality, adhering to Forbes standards.
- Perform other duties as directed by management.
- Ability to communicate effectively with guests, management, and colleagues in a clear and concise manner.
- Ability to provide legible communication and basic mathematical calculations.
- Ability to think critically and remain calm under pressure, making sound decisions quickly.
- Ability to enforce IALW standards, policies, and procedures with Bar staff.
- Ability to prioritize and organize service requirements at all tables in assigned station.
- Ability to be a clear thinker, analyze, and resolve problems while exercising good judgment.
- Ability to focus on attention to details and suggestively sell menu items, beverages, and wines.
- Ability to input and access information in POS system.
- Ability to exert physical effort in transporting equipment and wares.
- Ability to endure abundant physical movements in carrying out job duties.
- Ability to ensure security and confidentiality of guest and hotel information.
- Ability to anticipate and interpret guests' service needs.
- Ability to perform job functions with minimal supervision.
- Knowledge of Microsoft Office software.
- Knowledge of the local geographic area, competitors, and business trends.
- Knowledge of destination, activities, food & beverage, and spa.
- Knowledge of gourmet food and beverage background, knowledge of (high-end) industry publications, and customer service skills.
- Ability to work flexible schedule, to include weekend and evenings.
- Bilingual: English and Spanish.
- Frequent need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.
- Constant need to perform the following physical activities: grasping, turning, finger dexterity.
- Frequent need to stand for long periods of time.
- Lifting/carrying up to 30 lbs. frequently and 50 lbs. occasionally.
- Vision requirements: Frequently need to see small details and things clearly beyond arms' reach.
- Respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
- Passion for hospitality and a desire to grow within the company.
- Ability to work cohesively and collaboratively as part of a team.
- Minimum 18 years of age to serve alcoholic beverages.
- Minimum 1-2 years of prior experience working in the Food & Beverage area, in a fast-paced environment.
- The ability to work under pressure and to a high standard.
- The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays.
